Returns & warranty

Inspect your delivery

Check the item, quantity, visible condition, and agreed specifications when your order arrives. Report damage, missing items, or a material mismatch promptly and keep the packaging and supporting photos where possible.

Return eligibility

Return eligibility depends on the product condition, order type, delivery status, and reason for the request. Used, assembled, damaged-after-delivery, or custom-made items may not be eligible unless there is a confirmed product or fulfilment issue.

Please contact support before sending or moving an item so the team can review the order and provide the correct next step.

Warranty support

Where a product-specific warranty applies, its coverage and duration are based on the product or order documentation. Warranty support does not normally cover misuse, accidental damage, unauthorized alteration, or normal wear.

Resolution

After review, an approved case may be resolved through repair, replacement, missing-part support, exchange, or another appropriate remedy based on the circumstances.